Frequently Asked Questions

Below is a list of frequently asked questions. Please use them as a resource first, but if they do not answer your questions adequately, please feel free to contact us.

Commercial Hosting

Why do I need a Commercial Web site?

How do I design my site?

I am not sure what questions to ask. Where do I begin?

Which type of site should I get?

Can you host my site on an NT server?

Why is it required that some sites be hosted on NT?

What is disk space, and how much do I need?

How many Web pages can I store in a particular amount of space?

What is Data Transfer, and how much do will I need?

Can I use Microsoft FrontPage to develop my site?

Do you support ASP and PHP?

What type of Databases do you support?

Is FTP enabled on all Web sites?

What about Ecommerce capability?

What is Anonymous FTP?

What if I have a Web site with another ISP and want to transfer it to your service?

Will there be any downtime on my site when it transfers to your service?

E-Mail

How do I stop all this junk mail from coming in?

How do I disable call waiting?

How do I check if a mail server is on one of the RBL?s?

Can I have more than one email address?

What is the difference between POP and SMTP email Servers?

My e-mail is getting bounced to a certain user, why?

Errors

What is an HTTP error 404? Are there other types of errors?

I keep getting Error 691. What does that mean?

I keep getting Error 678. What does that mean?

I keep getting Error 680. What does that mean?

How come I sometimes get the message, ?Page not found? when I try to access a web site?

I can connect to the Internet, but can?t go anywhere, what should I do?

I keep getting the Forbidden Message when accessing my Web Site, what should I do?

I get a recording when dialing into the network or it just keeps on ringing, what should I do?

Getting disconnected frequently, how can I fix this?

Personal Web Hosting

Why would I want a personal Web site?

Can I put up information about my business?

How do I create a Web page?

I have my HTML Editor. What about designing the page?

How many pages can I have on my Web site?

How should I organize my Web site?

Does it matter what I name my files?

Once I have designed my pages, how do I get them into my Web space?

What is my Web Page address?

How do I password protect directories on my website?

Service

Can I have more than one user ID for my account?

Do you limit where I can go on the Internet?

How come I sometimes see a message to install a plug-in for some sites?

What browsers can I use?

Does this site use cookies?

I want to know what type of servers you are running!

What do I do if I forget my password?

Can I build a website with this service?

Is there a way to setup parental controls with HGE.net?

Vocabulary

What is encryption?

What is meant by cache?

What is a Domain Name?

What is a URL?

What is bps?

What is spamming?

What is HTTP?

What is a modem?

What is a cookie?